Privacy Policy

Last Updated: 9 August 2026

At Arafah Traders, we respect your privacy and are committed to protecting the personal information you provide while using our website, purchasing our products, or communicating with us.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you. By accessing or using https://arafahtraders.com, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Create an account
  • Place an order
  • Contact us through our website, phone, email, WhatsApp, or other communication channels
  • Subscribe to promotional communications
  • Request customer support
  • Submit a review, enquiry, or feedback

This information may include:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • Order information
  • Account information
  • Communication history
  • Payment-related transaction information

We do not normally store complete debit card, credit card, UPI PIN, CVV, or banking credentials. Payments may be processed through authorised third-party payment service providers.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Referring pages
  • Date and time of access
  • Website interaction information
  • Cookies and similar technologies

This information may be used to maintain website functionality, improve performance, understand customer behaviour, prevent fraud, and enhance the shopping experience.

3. How We Use Your Information

Arafah Traders may use your information to:

  • Process and fulfil orders
  • Confirm payments and transactions
  • Arrange shipping and delivery
  • Provide order updates
  • Respond to enquiries and support requests
  • Manage customer accounts
  • Process cancellations, refunds, or replacements where applicable
  • Prevent fraudulent or unauthorised activity
  • Improve our products, website, and services
  • Maintain business and transaction records
  • Comply with applicable legal and regulatory requirements
  • Send offers or promotional communications where permitted

Where required, we will seek appropriate consent before using personal information for purposes that require such consent.

4. Payment Information

Payments made through our website may be handled by third-party payment gateways or payment service providers.

Arafah Traders may receive transaction information such as payment status, transaction reference number, payment method, and related order information. Sensitive payment credentials are generally processed directly by the relevant payment provider according to its own security and privacy practices.

We encourage customers to review the privacy policies of the payment providers they use.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers when reasonably necessary to operate our business, including:

  • Payment service providers
  • Courier and logistics partners
  • Website hosting providers
  • Technology and security providers
  • Customer-support services
  • Analytics providers
  • Professional advisers
  • Government or regulatory authorities where legally required

Such information should be limited to what is reasonably necessary for the relevant service or purpose.

6. Shipping and Delivery Partners

To fulfil your order, information such as your name, phone number, delivery address, order reference, and other necessary delivery information may be provided to courier, shipping, or logistics partners.

These parties may use the information to process, track, and deliver your order.

7. Cookies

Our website may use cookies and similar technologies to provide essential website functions and improve your experience.

Cookies may be used for purposes such as:

  • Keeping products in your shopping cart
  • Remembering account sessions
  • Understanding website traffic
  • Improving website performance
  • Preventing security threats
  • Measuring marketing effectiveness

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website functionality.

8. Marketing Communications

If you choose to receive promotional messages from Arafah Traders, we may contact you regarding:

  • New products
  • Special offers
  • Discounts
  • Website promotions
  • Relevant business updates

Where applicable, you may withdraw your consent or unsubscribe from promotional communications using the method provided in the communication or by contacting us.

Transactional communications relating to orders, payments, deliveries, refunds, security, or customer support may still be sent when necessary.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, fraud prevention, dispute resolution, and compliance with applicable legal obligations.

Information that is no longer required may be deleted, anonymised, or securely disposed of where appropriate.

10. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss, or disclosure.

However, no website, internet transmission, electronic storage system, or payment system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account passwords and should notify us if they believe their account has been accessed without authorisation.

11. Your Privacy Choices and Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

  • Request information about your personal data
  • Request correction of inaccurate information
  • Request updating of incomplete information
  • Request deletion or erasure where applicable
  • Withdraw consent where processing is based on consent
  • Raise a grievance regarding the handling of your personal information

Requests can be submitted using the contact information provided below.

We may need to verify your identity before processing certain requests.

12. Children’s Privacy

Our website is intended primarily for customers capable of entering into legally valid transactions.

We do not knowingly seek to collect personal information from children in a manner prohibited by applicable law. Where information relating to a child is processed, appropriate consent or other measures may be required under applicable law.

13. Third-Party Links

Our website may contain links to external websites, payment platforms, social-media platforms, delivery services, or other third-party services.

Arafah Traders is not responsible for the privacy practices, security, availability, or content of independent third-party websites or services. Customers should review the applicable third-party privacy policies before providing information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, technology, or applicable requirements.

The revised version will be published on this page with an updated “Last Updated” date.

We encourage customers to review this page periodically.

15. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Arafah Traders
Website: https://arafahtraders.com/
Email: arafahtraders2017@gmail.com
Phone / WhatsApp: +91 8072 505 593
Business Address: 101, St Xavier St, Seven Wells South, George Town, Chennai, Greater Chennai, Tamil Nadu 600001

Grievance / Privacy Contact

Name: Farhan
Phone: +91 63692 20397

We will make reasonable efforts to address legitimate privacy and customer concerns in accordance with applicable requirements.